Grievance Policy
The Board of Directors, Medical Staff and Management of Fisher-Titus Medical Center support our patients rights by providing a grievance process to respond to your concerns regarding patient rights, quality of care, patient safety or discharge readiness.
We encourage you to contact us with your concerns. You can contact us verbally or in writing by:
Verbal Grievance
Ask to speak with our Patient Experience Specialist at 419-660-6906 or call 419-668-8101 and ask the operator for the hospital supervisor.
Written Grievance
Write to us at:
Patient Experience
Fisher-Titus Medical Center
272 Benedict Avenue
Norwalk, OH 44857
You also have the right to contact:
Ohio Department of Health
Phone: 1-800-342-0553
Email: HCComplaints@odh.ohio.gov
Or complete the online form at www.odh.ohio.gov
Healthcare Facilities Accreditation Program
Phone: 312-202-8258
Or complete the online form at www.hfap.org
You or your representative may file a complaint or grievance at any time with:
- Fisher-Titus Medical Center
- Contact Patient Experience at 419-660-6906, or Email patientexperience@ftmc.com
- During evenings and weekends call 419-668-8101 and ask for the Hospital Supervisor.
- Contact us in writing at Fisher-Titus Medical Center, Patient Experience, 272 Benedict Avenue, Norwalk, Ohio 44857.
- To file with an outside agency:
