Video visits are ideal for diagnosing and treating common urgent care conditions, including:

• Bronchitis, cold, cough, congestion, fever, flu and other sinus symptoms
• Diarrhea, heartburn, nausea and vomiting
• Cuts, scrapes, sprains, bruises, burns and insect bites
• Hives, pink eye and rash
• Infections, including bladder, yeast or urinary tract infection

Fisher-Titus Virtual Visits is NOT appropriate for more serious injuries and illness. If you are experiencing chest pain or pressure, severe bleeding or any change in cognition, facial drooping, paralysis or numbness, call 911 and go to the nearest Emergency Room.

• Choose a quiet area where you can discuss personal details with your provider in private.
• Sit in front a simple background so your provider can clearly see you. A plain wall or door is recommended.
• Try to ensure that you’ll have good background lighting and that you can control any external noise sources so your provider can clearly see and hear you during your visit.
• Download the AW Touchpoint app from your app store prior to your visit. Your visit will automatically launch through the app, no need to open or sign in prior to your visit.
• Check that you have a strong Internet connection or cellular signal in the space you’ve chosen to have your visit. If you are using Wi-Fi and your connection is weak, make sure communal use of Wi-Fi is limited during your visit. If the issue persists, consider hardwiring into your Internet connection.

• Set your laptop or device up at or above face level to make sure you provider can clearly see you.
• Sit two to three feet away from the camera for best visibility.
• Keep a set of headphones or a headset handy in case there is unexpected feedback from your microphone or speaker; using these will help reduce some of that background noise.
• Make sure all applications are closed on your device or laptop so there is no interference with your camera settings.
• Perform a microphone and video check through the AW Touchpoint app prior to your visit.

• Remember to look directly at your camera instead of the screen to make direct eye contact with your provider.
• Remember that a visit should never be launched while you are driving or operating any kind of vehicle. Your provider will not be able to continue with your visit in this case.