Upon arrival, Fisher-Titus Medical Center's Registrar will gather basic information about the patient, including name, address, birth date and social security number.
An ER Nurse will then triage the patient to determine the seriousness of his/her condition. The patient will then be sent to a Treatment Room in the Emergency Department.
What is Triage?
This is where questions and vitals will be taken in order for our staff to assign you a severity level or order in which to be seen.
In the Emergency Department, patients are treated according to the severity of their condition. Thus, the sickest patients are seen first. Depending on your illness or injury, certain tests may need to be performed while you are here. When the provider has all of your test results, they will explain the findings to you. Your stay may be extended if additional testing is necessary or if the provider needs to consult your physician or a specialist.
Your time is important to us. Transitioning between each step in the ER takes time as staff needs to rule out any life-threating illness and to read the preliminary results to determine next steps.
After the patient receives treatment, a Registrar will complete the bedside registration process that began during STAT registration. The patient will be asked to pay his/her insurance co-payment (if applicable) or a deposit of $50 if he/she is uninsured. This allows the patient to take care of the co-payment at the time of service, rather than worry about it later.
If necessary, Fisher-Titus Medical Center Financial Counselors will help patients without insurance access our financial assistance programs or pursue eligibility for government-sponsored programs. By doing this, we hope to provide these patients with peace of mind, knowing their obligations have been addressed.
After registration is completed, an Emergency Room Nurse will discharge the patient and provide written after-care instructions and any prescriptions ordered by the doctor. The nurse will explain the instructions and prescriptions and answer any questions the patient might have.
If you need to be admitted to the hospital, the provider will let you know and answer your questions. You may have to wait in the ER until a bed becomes available. We will continue to care for you if you are waiting on a bed. While we understand waiting isn’t ideal, we’re dedicated to making your experience as comfortable as possible.
A Special Message for Family and Friends:
We understand the concern family members and friends have when a patient is being treated in the Emergency Department. So that we can provide a safe and private environment for all patients, we ask that visitors note the following rules:
A maximum of two visitors may accompany the patient to the treatment room, except in special situations.
Due to infection control concerns, food or drink is not permitted in treatment rooms.
The Emergency Department staff will make every effort to keep patients and families informed during the process, however, if you have a question, please ask.
While waiting to be seen, you may want to leave before you have received care. While you have the right to leave the Emergency Room before being seen, we strongly discourage it. Leaving without being seen can be dangerous and delay crucial care. If you decide to leave, we ask that you please notify the registration clerk or triage nurse.
If you choose to leave and your condition is not an emergency, you can visit our convenient care or your primary care physician’s office by calling (419) 660-2900.
